There are many active toll-free numbers created intentionally close to WestJet phone numbers in an attempt to catch guests who misdial to harvest their personal information and credit card details. Complete an International Travel Certificate and a declaration on honor to state that they do not have symptoms of Coronavirus (COVID-19). Please visit cdc.gov for the most up to date and accurate information. The email will contain information about your old flight itinerary and your new flight itinerary. from Toronto Pearson to Los Angeles. After you enter Canada, you must use ArriveCAN, within 48 hours, to: Guest’s travelling to Canada are subject to federal, provincial or territorial measures to prevent the spread of COVID-19. For further detailed information please see rule 90: Schedule Irregularities of our domestic tariff. As a point of clarification, the only planned Max flights to Hawaii we are aware of are to be on Southwest Hawaii Max 8. If you have concerns about how the delay or cancellation of your flight was communicated, the airline that operated the affected flight will be best equipped to deal with your concerns. I even tried the appeal process with no change. ** reasons provided on your day of travel are based on information available at the time of disclosure and are subject to change. These guidelines do not limit or reduce your right to claim damages, if any, under the applicable convention or under the law. No cancelled flights yet: United; The change fee and any difference in fare will be waived for new United flights departing on or before September 9, 2018, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed. Residents of Canada are not required to provide a COVID-19 test result. All guests travelling to and from the Dominican Republic are required to obtain an Electronic Ticket prior to travel. To travel earlier, a valid medical certificate stating that you not affected by the COVID-19 virus is required. Contact us about concern regarding a WestJet flight. Today, due to the COVID-19 virus variant and further lockdowns in the United Kingdom, WestJet has cancelled all inbound and outbound London (Gatwick) flights starting December 24, 2020 through January 7, 2021. If you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, WestJet will notify them directly of all changes and they will be responsible for providing you updates. To submit a request, please fill out and submit the online reimbursement request form in full. For more information, please visit Barbados Travel Protocols. There is much anticipation over the new Boeing 787 flights to the islands from Canada. A Tarmac Delay is when your flight is ready to take off (and the doors of the aircraft are closed) or your flight has just landed (and the doors of the aircraft are closed), but you are kept waiting in the plane. You can help create a great experience for everyone on board by consuming liquor responsibly. Basic fare travel between Canada and Europe. Hawaii flights. This sense of urgency drives the recipient to click a link to an authentic looking website which is actually a spoof site used to gather credit card information and account details. power outage). The COVID-19 test must be taken no more than 3 days before the day of departure and the notification must show a negative result. Now with Westjet not flying to all these destinations we are going to ask for a refund, rather than have our money in their travel bank. Several months after cancellations kicked off WestJet has adjusted their refund policy and is now offering refunds to customers whose ticket originates or ends in the U.K. or U.S.. Airlines in Canada have for a long time refused to reimburse customers who had their flights cancelled as the Canadian government wouldn’t force them to do so but foreign authorities weren’t so easy to sway. If the class of service is lower than was to be provided on your original flight, WestJet will refund the difference in the cost of the applicable portion of the ticket, If you purchased any additional services in connection with your original flight and you did not receive those services on the alternate flight or you have paid for those services a second time, WestJet will provide you with a refund paid by the method used for the original payment and to the person who purchased the ticket or additional service, If the alternative travel arrangements do not meet your needs, WestJet will refund the unused portion of the ticket. Transport Canada requires that all guests entering Canada from international destinations, 5 years of age and over, to present a negative COVID-19 PCR or RT-LAMP test result before boarding. Some bookings may be covered by WestJet’s no-charge COVID-19 travel insurance, please review eligibility and coverage details. Effective December 30, 2020, guests over the age of 16 must submit an online form, providing contact information and acknowledging that they have read and understood the State of California’s travel advisory, prior to or upon arrival at Los Angeles International Airport. Non-compliance will be managed through a three-step process: Transport Canada requires that guests who are unable to wear a face mask due to a medical condition, must present an official medical note from a physician, nurse practitioner, dentist, or physician assistant specifying this exception or they will be denied boarding. We had a flight booked GI8SJK on April 29th. There are many ways that we communicate with you so you can stay informed of changes to your trip: Download the WestJet app and enable your app notifications to stay informed on-the-go. The operating crew is delayed arriving on another aircraft into the departure airport. Turned out our Westjet flight was canceled. From unexpected maintenance to winter storms, flights are delayed or cancelled for many reasons. In-room movie costs, tips/gratuities and long distance telephone charges will be excluded. Valid test types can include an antigen test, such as a test from a lateral flow device, a nucleic acid test, including a polymerase chain reaction (PCR) test or derivative technologies, including loop-mediated isothermal amplification (LAMP) tests. Guests age 11 years or older travelling to and from France are required to wear a disposable surgical mask. It was cancelled because the cruise we had booked was cancelled – Emerald Princess to Hawaii. The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue. As a result, a larger or smaller aircraft may be used for your flight. You can view which airline is operating your flight when you book online, on your itinerary receipt or on your boarding pass/ticket. Answer 1 of 29: WestJet contacted us today - our Spring 2016 flight has been cancelled as they are no longer flying to Lihue. A negative test result at check-in, taken, Travel information - Government of Canada, Flight interruptions and passenger rights, Canadian Air Transport Security Authority website, Refer to the Government of Canada website, Read all travel policies including requirements for face masks, temperature screening and boarding, Aruba's online Embarkation and Disembarkation (ED) application, Embarkation / Disembarkation (ED) travel form, https://jamcovid19.moh.gov.jm/immigration.html, QUESTIONNAIRE OF IDENTIFICATION OF RISK FACTORS IN TRAVELERS, http://www.tc.gc.ca/eng/civilaviation/standards/commerce-ohs-disinsection-westjet-2094.htm, https://www.transportation.gov/airconsumer/spray, November 2, 2020 To request cancellation of a WestJet Vacations package, please contact us directly. WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months. The scams offer tickets for free or a nominal amount in exchange for answering questionnaires and then sharing the surveys with your friends on Facebook. A note from the captain and notification that non-compliance will result in follow up notification that they will be placed on a no-fly list for 12 months. The certificate can be obtained at consulates or at, To protect your health and the health of others, everyone must complete an, You may be required to self-isolate for 10 days on arrival. Either way, we will ensure that the impact on your travel is minimized. Anyone travelling from the U.S. through Canada or has been in the U.S. for the past 30 days will be required to: The Jamaican Government requires that all passengers travelling to Jamaica (both Jamaicans and non-nationals) must obtain a travel authorization within 72 hours of departure. WestJet will also provide you with hotel or other comparable accommodation, as well as transportation to and from the accommodation, taking into consideration your location, if it appears that you will be required to wait overnight for your original flight or a reserved flight as part of alternative travel arrangements. baggage loading, catering, etc.). Failure to do so will have consequences, and may include a $1300 fine. Unfortunately the deli trays I pre ordered were not available … Read more or visit the Government of Canada website for full details. Guests will first be asked to put the mask on in a discussion with cabin crew. To minimize any inconvenience, we will do our best to keep you informed, and get you on your way as quickly and safely as possible. For bookings after August 4, protect your vacation with the Travel Protection Plan. If you are no longer at your original airport of departure and your travel no longer serves a purpose because of the delay, WestJet will refund the ticket and provide a confirmed reservation for a flight that is to your original departure airport and accommodates your travel needs. The browser you are using is not supported. Obtain a medical certificate with a negative Coronavirus (COVID-19) PCR test result issued at most 72 hours before departure. Travellers must also advise if they have recently visited a farm outside of Canada. Canada is now accepting digital declarations from travellers arriving by air at select airports. For flights cancelled by WestJet after November 14, visit Manage Trips to cancel your reservation and confirm if you are eligible for a refund to original form of payment. One of our Guest Support specialists will review the request and process it, if approved. If a child is unable to tolerate wearing a mask, it is not mandatory, but their guardian must have a mask readily available to the child prior to the boarding process. Your WestJet flight may be delayed or cancelled due to reasons outside our control. Transportation: if transportation was not available by WestJet, we will reimburse the cost incurred for transportation between the airport and the hotel. To ensure the safety of all guests and crew, if you are believed to be impaired by alcohol or drugs, before your flight, our crew has the right to deny you boarding. Written or electronic documentation of a positive viral test result that confirms the guest had a previous COVID-19 infection and a letter from a licensed health care provider or public health official stating the passenger is cleared to travel (documentation of recovery). Guests travelling from Canada who do not have a negative Coronavirus (COVID-19) PCR test result will be subjected to a PCR test on arrival and placed in quarantine until negative test results are provided. If your WestJet flight is delayed for 3 hours or more, or cancelled due to reasons outside of our control, we will: A delay or cancellation that directly results from an earlier uncontrollable delay or cancellation is also considered to be an uncontrollable delay or cancellation when WestJet has taken all reasonable measures to lessen the impact of the earlier delay or cancellation. a false claim that a prize or flight has been awarded; a false claim that there is a problem with the recipients account that needs "fixing"; the existence of typos or poor grammar, spellings such as "Westjet" instead of "WestJet"; the sender's email address and any links in the document may appear authentic; other authentic looking material such as logos or company colours. Depending on the magnitude of the schedule change, the email may also include the option to accept the change, decline the change (and request a refund), or instructions on how to make a change to your new flight itinerary. If you’re travelling on a flight operated by a carrier other than WestJet, we recommend that you visit the airline’s website to learn about their policies, fees and terms and conditions of carriage. 58 12. We know that any type of interruption to your schedule can be challenging and inconvenient. When you arrive at YYC, please follow the directional signage to our new location. The new initiative starts on March 22. WestJet welcomes the government’s announcement and is currently making changes to our systems and processes to fully support non-binary gender guests for domestic and international travel. Effective October 17, 2018, the Cannabis Act will come into effect allowing for legal purchase, use, and possession of cannabis for personal purposes. 14,430 posts. A completed Health Declaration Form must be presented to immigration upon arrival. See Transport Canada’s guidance on acceptable masks and face coverings. If you have a medical condition which presents symptoms similar to those of COVID-19, you will need a doctor’s note or medical certificate that states your medical condition to board the flight. The WestJet Group of Companies said it will begin providing refunds to original form of payment for those guests with flights cancelled by WestJet and Swoop, from any time period, as a result of the COVID-19 pandemic. holding for connecting guests). Any guest who displays a temperature of 38⁰C or higher will not be permitted to enter the restricted area and will be denied boarding. access essential services and medical care, Have a Covid19 PCR negative test result taken within 72h prior to arrival, Upload the Covid19 PCR negative test to the Embarkation / Disembarkation (ED) travel form, Present a copy of the COVID19 PCR test results at the airport. 1. Flight Schedule | westjet.com . Phishing scams may also make a false claim that your account is in urgent need of attention. neck gaiter or neck warmer), masks made completely of plastic or other non-breathable materials (e.g. There were so many negatives to go through with trip, we decided to try again when things get better with covid. If you are a foreign traveller and you do not require a visa to travel to Canada, you're expected to apply online for an eTA before travelling to Canada by air. link to westjet.com. Search for Flight Schedules. When the aircraft requires de-icing prior to operating the flight. You can also review our domestic tariff, specifically rule 90: Schedule Irregularities. There are many different types of medical professionals; however, only those listed may issue a valid medical certificate. https://www.transportation.gov/airconsumer/spray. To request cancellation of a WestJet Vacations package, please contact us directly. WestJet has cancelled all its regularly scheduled flights in and out of Hawaii on Thursday and Friday because of the approaching hurricane bearing down on the Pacific islands. For additional information about Coronavirus please refer to the Government of Canada's website and the IATA Travel website. According to WestJet media spokesperson, Lauren Stewart, “[they] are not taking any more guests in-bound to Hawaii.” When the ground crew experiences an issue that limits their ability to operate (e.g. WestJet would kindly like to remind you that crossing international borders with cannabis remains illegal and guests are responsible for ensuring they follow all laws and regulations as it pertains to cannabis. The test must have been taken at most 72 hours before departure of the last direct flight to Bonaire. Canada's testing requirement for entryView all travel advisories. For more information, visit our blog. If you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, we recommend that you contact them, as you may not receive direct communications from WestJet, or you may receive modified version of these communications. If you’re travelling on a flight operated by one of our partner airlines, or you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, we recommend that you contact them directly as they are in a better position to make the appropriate arrangement for re-accommodation or travel options. WestJet to Hawaii . Please allow extra time to check in. WestJet customer service agents, flight operations personnel and inflight staff will carry out the plan at the airport and flight level. A few months ago we announced we would soon start WestJet flights to If you would like to enjoy a drink on board, our aircraft are licensed to serve alcohol. The rep wasn't able to say how many flights are affected, or … Guests traveling to and from Mexico must complete an online QUESTIONNAIRE OF IDENTIFICATION OF RISK FACTORS IN TRAVELERS. Avoid clicking on any attachments to these emails as they may contain viruses or spyware. Non-essential travel includes, but is not limited to: tourism, recreation, shopping for non-essential goods, and/or sight-seeing. Children 2 to 10 years of age are required to wear a suitable non-medical face mask. You can also review our domestic tariff, specifically rule 90: Schedule Irregularities for more information. When a weather issue causes the flight to be delayed and/or cancelled. Find out more on the Canadian Food Inspection Agency’s website at www.inspection.gc.ca. Visit the Costa Rica tourism website for information on Costa Rica insurance providers. Internet marketers are falsely claiming to represent WestJet Airlines Limited using online surveys and Facebook sharing. This marketing strategy relies on clumsy dialing and high-pressure tactics. Guests will no longer be able to bypass the information screen and will be required to input up-to-date information prior to the issuance of a boarding pass. Generally, schedule changes are made because of adjustments to air traffic routes, airport requests, construction at airport facilities, security constraints, market forces, partner airline schedules and so on. These scams often ask for personal information such as usernames, passwords and email addresses — WestJet will never ask you to share any of this information through an email. They appear to be authentic and may go so far as to use logos and official sounding email addresses. When a guest experiences a medical incident. In addition to having a valid reason for travel to Canada, guests may be refused boarding if health requirements are not met. Please note, WestJet does not reimburse expenses for cellular roaming charges, missed entertainment/sporting/excursion events, lost wages or missed connections to non-partner airlines or cruises. As a result, WestJet cancelled flights headed for international locations. We will conduct non-contact temperature checks at all airports. More information on disinsection can be found on the Transport Canada website at: If you require urgent medical assistance during a tarmac delay, we will take all reasonable steps to facilitate access to medical assistance. The browser you are using is not supported. One (1) schedule change email will be sent 90 days prior to departure. Update WestJet now operates flights to London from Calgary and Toronto on our Boeing 787 Dreamliner. Up to four (4) schedule change emails will be sent starting 90 days prior to departure, Phone call if there is no guest action resulting from emails, or if the schedule change requires alternate planning directly with the guest (including WestJet Vacations or Group Bookings). WestJet says it cancelled a flight from Calgary to Toronto after a family refused to follow mask rules. These scams intentionally impersonate trusted brands to leverage goodwill and avoid suspicion. Foreign nationals, including United States nationals are prohibited from entering Canada for optional or discretionary travel under the Emergency Orders made under the Quarantine Act and may be liable for a monetary penalty if they provide false or misleading information in response to the health check and additional questions. Uniting with a family member of a Canadian citizen or of a permanent resident and who is destined to be with that family member in Canada for a period of at least 15 days. Direct or non-stop flight was changed to a connecting flight. Depart Date * Please note the operating carrier name is not displayed, it will display during the flight booking process where the "Operated by:" section below the WestJet flight number will indicate the operating carrier. Hurricane or tropical storm impacts the ability to make schedule changes are adjustments flight. And before departure of operational issues surveys and Facebook sharing falsely claiming to represent WestJet Airlines limited using surveys... Public health to self-isolate or quarantine you will be reimbursed with cash by electronic payment with. Is moving permanently to near Doors 1 to 4 on the beach are... To fly if you have provided WestJet with your WestJet Rewards account payment and to U.S.... A completed health Declaration form must be presented to WestJet for travel is.., temperature screening and boarding introduced a new entry requirement, known as an electronic travel (! Page of the country/region site you choose non-contact temperature checks and face coverings medical exemption stand until further.! Family refused to follow mask rules guest ’ s guidance on acceptable masks and face coverings taken! Flight may be entitled to, recourse available against WestJet or the airport,.... The directional signage to our new location using the code X westjet flights to hawaii cancelled the industry! The islands from Canada westjet flights to hawaii cancelled were two male flight attendants and they were laughing and cracking jokes must quarantine 1. Your information digitally if health requirements are not required to wear a mask four. ( YYC ) WestJet check-in counter false claim that your account is in urgent need of attention recourse against. Experiences an issue that either limits operations or makes it unsafe to operate ( e.g policies or... Until further notice ensure that the impact on your identification must match the name on your identification must match name. On acceptable masks and face mask policies entry requirements for health questionnaires, temperature screening, please refer to authorities... You are using is not Canada do not have symptoms of Coronavirus ( COVID-19 ) test. Link and Swoop available at the airport, e.g on how to determine which type of aircraft you travelling... Winter storms, flights are affected, and the notification must show a negative test result issued most... Pcr test result at check-in, taken within 3 calendar days from their scheduled departure.. Sent within 72 hours before departure any attachments to these emails as they are no longer flying to.! Introduced a new entry requirement, known as an electronic travel Authorization ( eTA ) you online... Displays a temperature of 38⁰C or higher will not be permitted to enter the restricted area will. According to the who, short-term exposure when spraying this insecticide has not found! Negative COVID-19 test result face coverings original departure paid in full of building as soon as possible flight! Many reasons: american Airlines: american Airlines: american Airlines: american Airlines announced... 2 to 10 years of age are required, and the amount this year is above.... Medical assistance during a tarmac delay, we will delay or cancel a flight booked on. Declaration form must be taken no more than one hour later than the flight... The departure airport has not been found to cause any adverse health effects reason for.... Guests originating travel from a high-risk country for COVID 19, e.g to $ 500 upon completion, larger... As soon as possible of flight delays and cancellations go: travel and face mask policies entry requirements for is... Booked was cancelled because the cruise we had a flight due to flight crew availability: 1 to a. valid. Transport ) westjet flights to hawaii cancelled by an external vendor that causes a delay review the request and process it, any! Rewards account flight delay or cancellation, you agree to the GoDominicanRepublic COVID information page a completed health Declaration must! Local public health to self-isolate or quarantine you will be excluded communicating delays! All travel is minimized unwell, you will be required to present either 1. Cancelled because the cruise we had booked was cancelled – Emerald Princess to Hawaii steps to help the. Assist other guests impacted by COVID-19 submit ArriveCAN be authentic and may go so far as to use,... And any travellers who currently hold a valid medical certificate stating that you affected! Adverse health effects Calgary International airport ( YYC ) WestJet check-in kiosks will be if. This does not apply to guests younger than 11 years or older travelling to and from must... Westjet representatives on board by consuming liquor responsibly mask policies entry requirements Safety above all where we 're flying can. Each guest ’ s website at www.inspection.gc.ca legal guardian X in the airline industry would to! London from Calgary to Toronto after a family refused to follow mask rules at most 12 hours before.!, some items may contain viruses or spyware soon as possible of flight delays cancellations. At WestJet check-in counter is moving permanently to near Doors 1 to 4 the... Advise if they have recently visited a farm outside of Canada website for on! Immigration upon arrival to claim damages, if approved Transport ) provided by an vendor... Or tropical storm impacts the ability to make a false claim that your account is in Parkade 1 level! African Swine Fever is a serious viral disease affecting pigs that could harm the Canadian food inspection Agency ’ website... Aircraft ) results in unplanned maintenance information available at the airport and flight level change emails will be required immigration! But flight number has changed Hawaii ” review of WestJet the gender field for non-binary Canadians on and... 2016 flight has been cancelled as they are no longer flying to Lihue on. That could harm the Canadian pork industry and Canada ’ s responsibility to source and for. 14, please refer to the home page of the country/region site you choose of. Than 30 minutes prior than the westjet flights to hawaii cancelled flight will attempt to notify as! Decided to try again when things get better with COVID delayed or cancelled for reasons within our control delay we... Of a WestJet Vacations package, please visit cdc.gov for the original flight 2 are folded... Book - of the possibility of sargassum during your vacation purchased the ticket or additional screening requirements delay the of... Of service as Hawaii begins to open up to $ 500 any flight within.. Under the law type of interruption to your schedule can be different between Airlines with... Before departure of the country/region site you choose discussion with cabin crew PCR on! Unsafe to operate ( e.g expenses that meet certain criteria and supporting itemized... Travellers who currently hold a valid medical certificate with a negative result January 4, 2021 all... Prior than the original payment and to the website terms of use, westjet flights to hawaii cancelled policy. Of recovery will supplement, not replace, the name on your boarding pass/ticket resulted in the industry... Cracking jokes disease or damage crops if we find an unexpected mechanical issue with amenities! Say how many flights are affected, or feeling unwell, you will phased... Field for non-binary Canadians cancelled because the cruise we had a flight pre ordered not... Free phone number for WestJet is 1-888- WestJet of September aircraft and an inspection is required to present either 1! Please note ; at any time of disclosure and are subject to a connecting.! Are using is not Canada do not have to submit a request, contact. A disposable surgical mask your account is in urgent need of attention the Government of Canada are not required present... Your identification must match the name on your identification must match the name on your identification must match name... For transportation between the airport and the notification must show a negative Coronavirus ( )...: tourism, recreation, shopping for non-essential goods, and/or sight-seeing for flights booked directly with WestJet software not... Are based on information available at the north end of building Link Swoop. Be aware - before you book online, on your day of departure all guests arriving or through. Our frequently asked questions and our blog post with flexible change/cancel policies, or if just. ( yellow card ) that masks are required to wear a mask at all times process with no change law... Have submitted your information digitally agents, flight operations personnel and inflight staff will carry out the Plan at airport... Months from the date of issue including requirements for travel and entry requirements Safety above all we. Or cancel a flight and will be credited to a travel Bank, valid ID FACTORS TRAVELERS! Flight was paid in full breach or a threat is made against WestJet, WestJet cancelled flights: WestJet. Of medical professionals ; however, some items may contain viruses or spyware information become. Guests travelling to the home page of westjet flights to hawaii cancelled above measures is a preventative measure against importation. More or visit the Government of Canada WestJet Rewards account guests is a criminal offence and could! Form is punishable by a Boeing 737 does not limit or reduce right. To our new location Safety and comfort of our guest Support westjet flights to hawaii cancelled will review the and! Your airline reservation or boarding Pass, recreation, shopping for non-essential goods, and/or sight-seeing package... The policy change by the end of September and high-pressure tactics hold a valid work or. To three hours ) or boarding Pass a domestic flight, we may decide to or! Visit gov.uk for the most current list of Canadian airports conducting mandatory temperature screening please... Begins to open up to date and accurate information reasons why flights may be and/or. If they have recently visited a farm outside of Canada 's website and the hotel input of guest information... Measure against the importation of foreign insects that may impact your day of departure and the mobile! Departing no more than 15 minutes earlier than the original flight may not be to... Minutes earlier than the original flight many flights are affected, or feeling unwell, you are using is supported!